There has been a rapidly rising demand for web hosting services and many of the part-time basis-basement operations have found it virtually impossible to meet the new quality and service demands of web sites. Many who had previously gotten away with careless services and a technical service department that was just an answering machine where all callers including clients with situations left their messages.
You may be unfortunate enough to still be using a hosting service like this one. Our advice is that it is too costly in today’s net environment. It’s easy to find hosting on the internet but there are a number of variables to consider when choosing your website’s host:
1. Where is this host located? Local or International?
2. Where are the data-centers located?
3. Do their servers provide the bandwidth and technical needs your website requires?
4. How much email disk space do they allow? What is the maximum attachment size?
5. How long has this company been around?
6. Does the host provide phone support or just email support?
7. Is their price reasonable compared to other hosts that offer the same services?
8. Will they provide more advanced hosting for busier websites?
9. Has the company been sold / acquired recently?
10. Does the company offer 24/7 support?
11. Is support outsourced?
The 3 most common complaints that you should consider knowing against web site hosts are pretty usual these days.
Poor Technical Support
This complaint is by far the one that is mostly heard. Many hosting companies outsource their technical support and the result is often total chaos. Clients get answering machines or voice mail systems when they call. Sometimes you can even get non-English speaking technicians.
Other times trouble tickets go unanswered for days without resolution.
Reliability
Reliability is another major complaint with sites being down to many times or being too slow at certain times. All this impacts negatively on the performance and revenue potential of the site.
Delays after signing up
When people sign up for web sites, they are often concerned to go ahead as quickly as possible. Nobody wants delays. But with many web hosts, after signing up it takes days for the account to be ready. And also be able to accept as many payments as possible to give them a chance to pay accordingly to how they are comfortable to pay.
Given these ideas, we hope that it will help you decide in considering a reliable web host for the success of your business.